Deputy Manager/ Manager – Service – Delhi – India

Full Time
  • Delhi, India
  • Post Date: February 28, 2017
  • Apply Before: March 28, 2018
Job Description

Job Description

    1. Responsible for achieving the Service targets and ensure budgeted revenue.

    2. Allocate the manpower for respective zones/ routes.

    3. Organize monthly service calls for warranty paid-maintenance lifts.

    4. Organize and arrange for supply of materials for repairs and service.

    5. Ensure that the SEB contract renewals are made in time and the collections of payments are made.

    6. Plan for and carry out preventive maintenance work on a regular basis.

    7. Provide the necessary technical support to the various service technicians.

    8. Analyze and discuss with the technical service manager/trouble shooting engineers and evolve suitable remedial measures for preventive maintenance of LIS.

    9. Coordinate with the technicians for feedback and analyze the ways and means to reduce call outs and ensure better service.

    10. Meet customers and attend to their grievances.

    11. Ensure that the service commercial aspects like contract renewals, contracts pending, contract collections and forecast analysis are reviewed on a regular basis

Salary: Not Disclosed by Recruiter

Industry: Construction / Engineering / Cement / Metals

Functional Area: Sales , Retail , Business Development

Role Category:After Sales Service

Role:Service Manager
Service Management Technical Support service supervisor elevator lifts customer service customer care service operation