Executive/ Asst. Manager – Raipur – India

Full Time
Job Description

    Major Areas of Responsibilities :-

    Complaints Management
        Assist BCCDs in complaints resolutions as per BEL norms.
        Resolution of complaints escalated at branches from HO/Mail/Web/letters/Phones.
        Ensure BCCDs maintain adequate spare parts
    Trade Partners Management -Visit trade partners regularly to collect feedback on service quality rendered by BCCDs, Product performance feedback and take corrective actions where necessaryInteraction with end users their Service Requirements

    – Interaction with various Internal Customers Mktg/Sales/BSS/Design/CDTS for exchange of information and regular feedback and follow up for quality improvements

    – Coordinate with branch ware house and BCCD for spare parts availability and its financials.

    – Coordinate with BCCD and trade partners for resolving non saleable product stock related issues and such service needs.

Salary: Not Disclosed by Recruiter

Industry: Consumer Electronics / Appliances / Durables

Functional Area: Sales , Retail , Business Development

Role Category:After Sales Service

Role:Service Engineer
Customer Servicing After Sales service
after sales service
field service
customer support
post sales
after market replacement market replacement