Quality Manager – Ahmedabad – India

Full Time
Job Description

Job Description
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    Manage process performance on Call Quality, Compliance and Internal audit.
    Managing individual quality teams aligned to each process for transactional quality &
    improvement initiatives.
    Ensuring reporting timelines & targets.
    Driving quality metrics as a target for different processes.
    Process Improvement & Adherence, Process Standardization and TAT reduction.
    Risk Management for Business with respect to the law and clients
    Developing processes & formats to ensure effective quality management of processes
    and adherence to compliance standards.
    Ensuring calibration on Quality parameters by using various methodologies like gage
    R&R, Discussion calibration.
    Assisting process owners in managing their processes by doing metric management,
    helping them identify areas of opportunity and working towards improving the same,
    using improvement methodologies
    Mentor and develop the team. Coaching/ Counselling/ imparting skills to reportees/
    Sharing knowledge & information/ Trainings for team, team developmental activities

Salary:INR 4,75,000 – 7,00,000 P.A.

Industry: BPO / Call Centre / ITES

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Manager
Manager – Quality
Quality Manager